So, which flavor of vanilla would you like? Product and Service differentiation has haunted bankers since the introduction of the second checking account. Is it possible to stand above the crowd? Has the market matured to a point where differentiation is no longer attainable? Has our desire to differentiate ourselves outpaced our ability to do so? (Learn more)
Technology limitations have stifled product and service innovation The Tin Man got a heart and the Scarecrow got a brain, why can’t I get a pricing schedule changed? Dealing with the Wizard of Oz can be challenging. Not sure what lurks behind the curtain? Frustrated with the time it takes to enable change that could have a material impact on revenue growth? Don’t blame the Wizard; odds are the kingdom was built before he/she got there. (Learn more)
Understanding the impact (profitability) of introducing new products is often a guessing game.How well have you established the expected results from a newly developed product bundle? Best guess? Hope and pray? The power of performing simulation prior to adding a new offering to your product catalog can mean the difference between successful adoption (revenue growth) and wasted capital. (Learn more)
Is that a hole in the bottom of the bucket? Most revenue tracking and monitoring activities do not present the real picture. No matter how impressive the negotiation and deal structure, failure to track and properly account for fee revenue tarnishes reputations and hurts the bottom line. Understanding and identifying revenue leakage can have a material impact on product profitability and lead to insight regarding relationship manager performance. (Learn more)
We appreciate the business…How well do you reward your customers for their loyalty? What can we do to engender greater loyalty? Creating and maintaining strong customer loyalty in a market segment defined by commoditization is hugely challenging. But creating a currency to recognize and reward customer loyalty has great long term benefit. (Learn more)
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